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FAQ

Shipping Information

Timeframe - From order to shipment
It takes 1-5 business days to ship items that are available.
It takes approximately 23 days to ship items that are available upon request.
Upon placing your order, we will get back to you via email to inform you about the approximate shipping date.

Timeframe - From shipment to delivery

Transportation Country Approximate Delivery Time Cost
Geniki Taxydromiki Inside Greece 1-2 business days Free
Express Shipment (DHL-Fedex) EU 1-5 business days Free for orders above 70€
Post Office Non European Countries approximately 10 working days Free for orders above 70€

Once your order is shipped, an email with the tracking number will reach you.

Additional Information
No deliveries are made on weekends or public holidays.
Deliveries may take longer than expected during periods of public holidays.
For faster shipping services or inquiries on available pieces for immediate shipment, please get in touch with us.
Note: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Please, note that the buyer is responsible for any duties, taxes, and customs clearance fees that may come up for non-EU countries.
If you can't find our emails, please check your junk and spam folders. Alternatively, please contact us.


A. Online payment via PayPal or Credit Card.


B. Bank transfer, before the shipment of the order.

Please, find below the bank account details

National Bank of Greece

ΙΒΑΝ: GR7401103380000033800113988

SWIFT CODE: (BIG)ETHNGRAA

Beneficiary: Peleki Victoria

Alpha Bank

ΙΒΑΝ: GR0701402300230002002016565

SWIFT CODE: CRBAGRAA

Beneficiary: Peleki Victoria


C. Payment on delivery is available in Greece only.

Yes, it is safe to order from thallo.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At Thallo, we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.
Orders can be placed from all countries and use the same ordering process. Thallo offers free shipping worldwide.
Upon placing your order, we will get back to you with an Order Confirmation email. If you can't find it, please check your junk and spam folders. Alternatively, please contact us.
Every Thallo product is given with a warranty that shows the authenticity of the product. Moreover, all of our jewels have the corporate signal on the back side.

Thallo creates three main collections:


1. Jewelry made of solid 18K gold or 14K gold.
To order this collection, please contact us.

2. Jewelry made of sterling silver, 24K gold vermeil and rhodium plated on sterling silver.
Gold vermeil means that the thickness of gold on the sterling silver jewel is at least 2.5 micron. Thallo uses 24K gold and the thickness is 3-5micron.

3.Gold plated, silver plated or rhodium plated copper.
In this case, gold plating is 3-5μ, 24K and Silver plating is 20μ 1000. All findings are sterling silver.

Thallo products are nickel free.
Thallo offers a two-year warranty for products purchased from authorized stores and the official Thallo websites. The warranty covers any damage caused by normal use. In order for your Thallo products to retain their beauty, you can read our care tips. The warranty is not extra charged.
The products should be kept absolutely dry. Exposure to chemical products, polluted air and perfumes should be avoided. For further protection, it is preferable to keep your jewelry in different cases, those that we offer you along with the product. To clean them, you can use a soft cloth and rub the surface. Caution: no polishing pastes should be used because there is a risk that the item or jewelry will become matte. For further information visit “customer service”
We encourage you to bring your product to the nearest Thallo store or send an email to our customer service department at thallo@thallo.com.
If you are not satisfied with the purchase you made through the online store, please feel free to return it within 25 days of the order delivery date. The returns policy refers only to the sale of products in the online store.
Products purchased at this online store are not accepted for return at Thallo Retail Stores or any authorized store.
Returning a product that was purchased from Thallo authorized stores is not possible.

Return Instructions
If you would like to return an item, please contact us at thallo@thallo.com and we will get back to you with respective information about the process.

Refund
All refunds will be credited for the original amount paid. Return shipping costs are extra charged, except in the case of a defective item or incorrect shipment. The return process begins after your package is delivered to us.

Return of Sale Items
We accept returns on sale products.
Yes, the weddings crowns "stefana" come with a white satin ribbon for the silver-plated ones and ivory satin ribbon for the gold-plated ones. If you would like another ribbon, please contact us.
Yes, your stefana can become a beautiful wall decoration. Please, contact us for more information.
All Thallo jewellery are gift wrapped beautifully in green pouches and a Thallo gift bag. Also, all decorative items are wrapped in yellow boxes with the green Thallo ribbon. If you would like more than one gift bags, please contact us.
Please Contact Us, if you have any questions about your Invoice. They will be more than happy to provide any kind of information and help resolve any issues.
Yes, you can! 1. You can send us an email with your drawing and precise specifications. 2. You can visit the nearest Thallo store and draw your own jewel with the help of our assistants.
You may see corresponding information at the "Size Guide" footer section.
Yes, VAT that it is valid in the specific period is included in the retail price.


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