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Shipping Information
Timeframe - From order to shipment
It takes 1-5 business days to ship items that are available.
It takes approximately 23 days to ship items that are available upon request.
Upon placing your order, we will get back to you via email to inform you about the approximate shipping date.
Timeframe - From shipment to delivery
Once your order is shipped, an email with the tracking number will reach you.
Additional Information
No deliveries are made on weekends or public holidays.
Deliveries may take longer than expected during periods of public holidays.
For faster shipping services or inquiries on available pieces for immediate shipment, please get in touch with us.
Note: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Please, note that the buyer is responsible for any duties, taxes, and customs clearance fees that may come up for non-EU countries.
If you can't find our emails, please check your junk and spam folders. Alternatively, please contact us.
Gift Wrap
All Thallo jewellery are gift wrapped beautifully in green pouches and a Thallo gift bag.
Also all decorative items are wrapped in yellow boxes with the green Thallo ribbon.
If you would like more than one gift bags, please contact us.
Return or change an unwanted item.
If you are not satisfied with the purchase you made through the online store, please feel free to return it within 25 days of the order delivery date. The returns policy refers only to the sale of products in the online store.
Products purchased at this online store are not accepted for return at Thallo Retail Stores or any authorized store.
Returning a product that was purchased from Thallo authorized stores is not possible.
Return Instructions
If you would like to return an item, please contact us at thallo@thallo.com and we will get back to you with respective information about the process.
Refund
All refunds will be credited for the original amount paid. Return shipping costs are extra charged, except in the case of a defective item or incorrect shipment. The return process begins after your package is delivered to us.
Return of Sale Items
We accept returns on sale products.
For any further information, please visit our F.A.Q area or contact us.
Timeframe - From order to shipment
It takes 1-5 business days to ship items that are available.
It takes approximately 23 days to ship items that are available upon request.
Upon placing your order, we will get back to you via email to inform you about the approximate shipping date.
Timeframe - From shipment to delivery
| Transportation | Country | Approximate Delivery Time | Cost |
|---|---|---|---|
| Domestic Courier (Geniki Taxydromiki) | Inside Greece | 1-2 business days | Free |
| Express Shipment (DHL- Fedex) | EU | 1-5 business days | Free for orders above 70€ |
| Regular (Post Office) | Non European Countries | approximately 10 working days | Free for orders above 70€ |
Once your order is shipped, an email with the tracking number will reach you.
Additional Information
No deliveries are made on weekends or public holidays.
Deliveries may take longer than expected during periods of public holidays.
For faster shipping services or inquiries on available pieces for immediate shipment, please get in touch with us.
Note: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Please, note that the buyer is responsible for any duties, taxes, and customs clearance fees that may come up for non-EU countries.
If you can't find our emails, please check your junk and spam folders. Alternatively, please contact us.
Gift Wrap
All Thallo jewellery are gift wrapped beautifully in green pouches and a Thallo gift bag.
Also all decorative items are wrapped in yellow boxes with the green Thallo ribbon.
If you would like more than one gift bags, please contact us.
Return or change an unwanted item.
If you are not satisfied with the purchase you made through the online store, please feel free to return it within 25 days of the order delivery date.
Products purchased at this online store are not accepted for return at Thallo Retail Stores or any authorized store.
Returning a product that was purchased from Thallo authorized stores is not possible.
Return Instructions
If you would like to return an item, please contact us at thallo@thallo.com and we will get back to you with respective information about the process.
Refund
All refunds will be credited for the original amount paid. Return shipping costs are extra charged, except in the case of a defective item or incorrect shipment. The return process begins after your package is delivered to us.
Return of Sale Items
We accept returns on sale products.
For any further information, please visit our F.A.Q area or contact us.