Gift card

A wrapped gift card will be mailed to you. Gift Cards can be used in Thallo stores and on www.thallo.com

Each order comes beautifully packaged in a Thallo gift bag. For delivery to a different address, the invoice will not be included in the parcel. For any further information, please visιt the shipping page or contact us.

Shipping Information

Timeframe - From order to shipment
It takes 1-5 business days to ship items that are available.
It takes approximately 23 days to ship items that are available upon request.
Upon placing your order, we will get back to you via email to inform you about the approximate shipping date.

Timeframe - From shipment to delivery

Transportation	Country	Approximate Delivery Time	Cost
Domestic Courier (Geniki Taxydromiki)	Inside Greece	1-2 business days	Free
Express Shipment (DHL- Fedex)	EU, USA, UK, AU, JP, CA, HK	1-5 business	25€ No duties
Regular (Post Office)	Rest of the world	approximately 10 working days	25€

Once your order is shipped, an email with the tracking number will reach you.

Additional Information
No deliveries are made on weekends or public holidays.
Deliveries may take longer than expected during periods of public holidays.
For faster shipping services or inquiries on available pieces for immediate shipment, please contact us.
Note: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Please note that we are responsible for any duties, taxes, and customs clearance fees for orders shipped from our premises to the EU, United Kingdom, United States, Japan, Australia, and Canada.
For the rest of the world, the buyer is responsible for any duties, taxes, and customs clearance fees that may come up.
If you can't find our emails, please check your junk and spam folders. Alternatively, please contact us.


Gift Wrap

All Thallo jewellery are gift wrapped beautifully in green pouches and a Thallo gift bag.
Also all decorative items are wrapped in yellow boxes with the green Thallo ribbon.
If you would like more than one gift bags, please contact us.

Return or change an unwanted item.

If you are not satisfied with the purchase you made through the online store, please feel free to return it within 25 days of the order delivery date. The returns policy refers only to the sale of products in the online store.
Products purchased at this online store are not accepted for return at Thallo Retail Stores or any authorized store.
Returning a product that was purchased from Thallo authorized stores is not possible.

Return Instructions
If you would like to return an item, please contact us at thallo@thallo.com and we will get back to you with respective information about the process.

Refund
Please, contact us for the return process. All refunds will be credited for the original amount paid. Return shipping costs are extra charged, except in the case of a defective item or incorrect shipment. The return process begins after your package is delivered to us.

Return of Sale Items
We accept returns on sale products. Please, contact us for more information.


For any further information, please visit our F.A.Q area or contact us.